CS611 ASSIGNMENT 1 SOLUTION SPRING 2024 | SOFTWARE QUALITY ENGINEERING | VuTech

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Scenario:

Online Shopping Platform

Imagine you are the quality assurance manager for an online shopping platform. Your platform allows users to browse and purchase a wide range of products conveniently from their homes.

Questions:

Now you are required to answer these questions:

1.  Suppose users are unable to add items to their shopping cart intermittently. How would you investigate and address this functionality issue?

2.  Suppose the platform experiences frequent downtime during peak shopping hours. What steps would you take to improve the reliability of the platform?

3.  Suppose users find the checkout process confusing and encounter difficulty in completing purchases. How would you enhance the usability of the checkout process?

Note: Answer for each question should not be more than 3 to 4 lines.

Answer:

1.  Suppose users are unable to add items to their shopping cart intermittently. How would you investigate and address this functionality issue?

To address the intermittent issue of users unable to add items to their shopping cart, I would start by examining server logs to identify patterns of failure. Then, I'd test the functionality across different devices and browsers to pinpoint any compatibility issues. Once identified, I'd work with the development team to implement fixes and conduct thorough testing to ensure the problem is resolved.

2.  Suppose the platform experiences frequent downtime during peak shopping hours. What steps would you take to improve the reliability of the platform?

To improve the reliability of the platform during peak hours, I would invest in upgrading server capacity and optimizing resource allocation. Additionally, implementing load balancing techniques and employing redundant systems would help distribute traffic efficiently and minimize downtime. Regular performance monitoring and proactive maintenance would also be crucial in ensuring uninterrupted service.

3.  Suppose users find the checkout process confusing and encounter difficulty in completing purchases. How would you enhance the usability of the checkout process? 

To enhance the usability of the checkout process, I would conduct usability testing with real users to identify pain points and areas of confusion. Based on feedback, I would streamline the checkout flow by minimizing the number of steps, providing clear instructions and progress indicators, and optimizing form fields for ease of completion. Regular user testing and feedback collection would ensure continuous refinement of the checkout process.

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