MGT610 ASSIGNMENT 1 SOLUTION 2023 | MGT610 ASSIGNMENT 1 FALL 2023 | MGT610 ASSIGNMENT 1 2023 | BUSINESS ETHICS | VuTech
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Case:
Company XeeTech is a manufacturer of a popular electronic gadget called the "TechMate." The company has been enjoying massive achievements in the market and has built a reputation for producing high-quality, market-competitive and environmentally friendly products. The company prides itself on its commitment to sustainability and ethical business practices.
In an effort to maintain their environmental image, Company X has been exploring ways to reduce electronic waste. They have recently developed a new policy where customers can return their old TechMate gadgets, regardless of their condition, and receive a 25% discount on the purchase of a new one. The returned gadgets will be recycled or refurbished whenever possible. Company XeeTech believes this policy aligns with its commitment to sustainability.
However, some employees who are working in the product development department at Company XeeTech, have raised concerns about this policy to the company’s higher management. Their point of view is that it puts additional pressure on the recycling and refurbishing teams, leading to longer working hours and increased stress. These employees believe that the new policy could have negative consequences for the wellbeing of the workforce and may be unfair to those who need to meet the increased demand.
Questions:
Question 1:
Apply the principle of universalizability to evaluate Company XeeTech's policy regarding returning old TechMate gadgets. Explain whether the policy meets the criteria of universalizability.
Answer:
Universalizability Evaluation
The principle of universalizability, often associated with Immanuel Kant's categorical imperative, proposes that an action is morally acceptable if it can be applied universally without leading to a contradiction. Company XeeTech's policy of allowing customers to return old TechMate gadgets for a discount on new purchases can be assessed through this principle.
The policy appears to align with the idea of universalizability. If all customers were to return their old TechMate gadgets for a discount, the action would not create a logical contradiction. However, the potential issue arises in the feasibility of this action. If universally applied, it might lead to an overwhelming influx of returned gadgets, straining the recycling and refurbishing teams, which could potentially contradict the sustainability goals by overburdening the workforce.
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Question 2:
Apply the principle of reversibility to assess Company XeeTech's policy. Discuss whether the policy respects the principle of reversibility.
Answer:
Reversibility Assessment
The principle of reversibility implies that an action should be reversible, meaning that if one performs an action, they should be willing for others to act in the same way towards them in similar circumstances. Company XeeTech's policy of accepting old TechMate gadgets for a discount aligns with the concept of reversibility to some extent.
Customers are allowed to return their old gadgets in exchange for a discount on a new one. In this scenario, the policy seems reversible as it treats all customers equally by offering the same opportunity. However, the key concern raised by employees in the product development department is the potential impact on the workforce.
If the workforce experiences increased stress and longer working hours due to a surge in returns, the policy might not fully respect the principle of reversibility. It could lead to a situation where employees are under undue pressure, which they might not willingly accept if the roles were reversed.
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Question 3:
Suggest an alternative policy that Company XeeTech could implement to align with their commitment to sustainability while respecting the principles of universalizability and reversibility.
Answer:
Alternative Policy
To align with the commitment to sustainability while respecting the principles of universalizability and reversibility, an alternative policy could involve a phased return and discount system. Instead of accepting all returns at once, Company XeeTech could implement a structured return schedule.
For instance:
- Set specific return periods throughout the year, allowing customers to return old TechMate gadgets.
- Cap the number of returns per period to manage the workload for the recycling and refurbishing teams.
- Offer tiered discounts based on the condition of the returned gadget: higher discounts for well-maintained devices and lower discounts for heavily damaged ones.
- Implement a lottery system or other incentive for customers whose returns were not immediately accepted, encouraging responsible disposal or waiting for the next return period.
This approach would spread the workload for the recycling and refurbishing teams, reducing stress and maintaining the company's commitment to sustainability without overwhelming the workforce or compromising the principles of universalizability and reversibility.