Mid Term Question
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As you studied, the key goals of HCI are user experience goals and usability goals. Read the below-mentioned scenarios carefully and figure out which scenario is related to user experience goals and which is related to usability goals with justification. (Note: Justification should not be more than 2 to 3 lines for each scenario)
a) Think about the QWERTY keyboard, for instance. Whether you select the idea that the keyboard's layout was created to prevent key jamming or the more cynical idea that it was done to make users pay for typing lessons, the ultimate effect was a deliberate disregard for one goal to achieve another goal.
This scenario is related to usability goals. The deliberate disregard for one goal (preventing key jamming) in favor of another goal (making users pay for typing lessons) demonstrates a trade-off between different aspects of usability.
b) Consider an online groceries shop application that lacks clear navigation menus. This unpleasant and poor navigation experience makes the users to leave the website. This application also lacks a powerful search bar that should have allowed the users to easily search for their desired product for purchase.
This scenario is related to user experience goals. The unpleasant and poor navigation experience, along with the lack of a powerful search bar, directly impacts the overall user experience and may result in users leaving the website.
c) Consider an e-commerce website, some of the features it provides to the users include Day and night view modes that help highlight page content and reduce eye strain. It has an intuitive, simple sidebar to guide users through the app, and know more information about their products with an eye-catching design style that helps to ease the entire browsing process.
This scenario is related to user experience goals. The e-commerce website's features such as day and night view modes, an intuitive sidebar, and an eye-catching design style aim to enhance the overall user experience by making the browsing process easier, reducing eye strain, and providing relevant information in a visually appealing manner.
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